Pragmatech Software Solutions - Privacy Policy

We take your privacy seriously and we are committed to protecting your privacy and your data.

This policy outlines how we collect, use, and protect personal information.

Personal Information

The personal information we collect consists solely of what you choose to share with us. This may include, but is not limited to:

• Your email address
• Your full name
• Your job title
• Your company name
• Your company address
• Your telephone number

Use of Personal Information

We use your personal information to provide you with our services, for operational reasons and to personalize your experience.

If you have opted to receive marketing emails we may also use your personal information to send you marketing materials or other communications that we believe may be of interest to you.

Data Sharing with Third-Party Processors

We may share your personal information with third parties for the following purposes:

• Email Communication - Our email infrastructure is set up to use forwardemail.net for forwarding incoming emails to our primary email service, Gmail, provided by Google LLC. This means when you send an email to any @pragmatech.software address, it first passes through forwardemail.net before being delivered to our Gmail account.
  • ForwardEmail.net - This service is responsible for efficiently redirecting our email traffic. While they handle the email during the forwarding process, they do not store the content of the emails. (ForwardEmail Privacy Policy)
  • Gmail - Once emails are forwarded to Gmail, the content of those emails and associated metadata might be stored on Google's servers. (Google Privacy Policy)
• Brevo - We use Brevo as our CRM to store your customer data and for marketing (if opted in) (Brevo Privacy Policy)
• Avaza - We use Avaza to produce estimates, for project management and to track billable activity (Avaza Privacy Policy)
• Crunch - We use Crunch for accounting and invoicing (Crunch Privacy Policy)

We do not sell or share your personal data with third parties for marketing purposes. Any sharing is only done for operational purposes as outlined above.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

General Data - This includes data in our CRM, emails, and other non-financial records. We retain this data for a period of 5 years after its last use unless legal or operational reasons require a longer retention period.

Financial Records - Due to legal obligations, financial records may be retained for longer periods. We use Crunch for our accounting and invoicing needs. For detailed information on how long financial data is retained within Crunch, please refer to Crunch's Data Retention Policy.

After the retention periods, data is securely deleted or anonymized so that it can no longer be linked back to individual persons. Continue reading below for information on your rights for data deletion, or if you would like to unsubscribe from marketing emails use the form provided here.

Your data protection rights

We hold your personal information by your consent. Under data protection law, you have rights including:

Your right of access

We collect personal information from you, when you choose to provide this information.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@pragmatech.software if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@pragmatech.software

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk